Frequently Asked Questions

The best sleep earplugs depend on your specific needs:

• Side sleepers: Look for low-profile designs that won't press into your ear against the pillow
• Snoring nearby: Earplugs take the edge off the sound — pairing them with breathing aids for your partner tackles the source too
• Light sleepers: A snug, comfortable seal matters more than the biggest number on the box
• Comfort-first: Silicone or wax earplugs mold to your ear shape for personalized comfort

Browse our collections or contact us for personalized recommendations.

Yes, when used properly, sleep earplugs are safe for nightly use. Always insert with clean hands, replace disposable earplugs regularly, clean reusable earplugs according to instructions, and don't push too deep into your ear canal.

If you experience discomfort or ear wax buildup, take a break and consult a healthcare professional.

Most people can still hear their alarm clock while wearing earplugs, especially if it's close to your bed, you use a loud or vibrating alarm, or you choose moderate noise reduction earplugs.

Pro tip: Consider a vibrating alarm worn on your wrist or placed under your pillow.

Important: If you need to hear smoke alarms, baby monitors, or safety alerts, consider this when choosing your noise reduction level.

NRR (Noise Reduction Rating) measures how much noise an earplug blocks in decibels (dB).

• Low (20-25dB): Reduces noise while allowing awareness
• Medium (26-30dB): Good balance for most sleepers
• High (31-33dB): Maximum reduction for loud environments

Real-world reduction is usually lower than the lab figure because fit varies. Sleepsters earplugs are manufacturer-rated at 18–32 dB — we don't quote an NRR, because they haven't been through that specific lab certification.

• Foam: One-size-fits-all (compress and expand). Look for "slim" sizes if standard feels too large.
• Silicone/Flanged: Often come in S, M, L. Start with medium.
• Moldable: Wax or putty earplugs conform to any ear size.

A proper fit should feel snug but not painful, create a seal, and stay in place all night.

• Check your insertion technique (foam needs to be rolled thin first)
• Try flanged or molded earplugs instead
• Try a smaller size
• Try moldable earplugs for a custom seal

Contact us with details and we can recommend alternatives!

• Silicone/rubber: Wash with mild soap and warm water after each use, air dry completely
• Wax/moldable: Typically single-use — replace when they lose moldability
• Foam: Not recommended for reuse; can be wiped with a damp cloth for short-term reuse

Always store in a clean, dry case.

Australia:

• Standard Shipping: 3-8 business days in transit (A$1.95, or FREE over A$69)

Outside Australia: We're focused on Australia for now. International shipping — including New Zealand — is coming as we expand, and we'll update this page when it's available.

Orders are dispatched in 1-2 business days, then 3-8 business days in transit. You'll receive a tracking number via email once your order ships. These are estimates — actual times may vary.

See our Shipping Policy for full details.

We work with fulfillment partners around the world to bring you quality products at great prices. Most orders arrive earlier than the maximum estimate.

Yes! FREE standard shipping on orders over A$69 across Australia. Orders under that ship for just A$1.95.

Not yet. We're focused on Australia for now, with free standard shipping on orders over A$69. International shipping — including New Zealand — is coming as we expand, and we'll update this page as soon as it's available.

Once shipped, you'll get an email with tracking info. Click the link or log into your account. Tracking may take 2-5 days to show updates. If no updates in 10+ days, contact us.

Tracking gaps are common — packages don't always scan at every facility, and international packages may not update between countries. If no updates in 10+ days, contact us at contact@sleepsters.com.

Every order comes with a 60-night worry-free trial. Open it, use it, sleep on it. If it doesn't fit or isn't right for you, email us within 60 days of delivery and we'll refund you — no questions asked.

Opened and used items are included. This is not an unopened-box policy: you can't know whether an earplug fits your ear without wearing it, so we don't ask you to guess.

See our full Refunds & Returns policy.

1. Email contact@sleepsters.com with "60-Night Trial - Order #[number]"
2. Tell us your order number and which item. You don't need to give a reason.
3. We reply within 1 business day and confirm your refund.

Earplugs, mouth tape and nasal strips: nothing to post back. Keep them; we refund anyway.

Masks, pillows, blankets and kits: we'll send you the return address. You pay return postage unless the item is faulty.

Yes. That is exactly what the 60-night trial is for. Wear them, sleep on them, decide properly — and if they don't fit your ears, email us within 60 days and we'll refund you.

Because they're a hygiene product we can't resell them, so don't post them back. Keep them or dispose of them. We refund on your word.

• Earplugs, tape and strips (no return needed): processed within 1 business day of your email
• Returned items: processed within 2 business days of the parcel reaching us
• Bank processing: 5-10 business days to appear in your account

Refunds are issued to your original payment method only.

Contact us at contact@sleepsters.com with your order number, photos, and a description. We'll send a replacement or issue a full refund. In most cases, you won't need to return the item.

Before shipment: Contact us immediately — we may be able to help.
After shipment: We can't recall the parcel, but the 60-night worry-free trial covers you from the moment it lands. Email us and we'll refund you.

Check your spam/junk folder first. If still not found, contact us at contact@sleepsters.com with your name and order date.

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