Shipping Policy

Last Updated: July 2026

Shipping Information

Thank you for shopping with Sleepsters! We're committed to getting your sleep essentials to you as efficiently as possible.

Order Processing

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.

During peak seasons (holidays, sales events), processing may take an additional 1-2 business days.

How We Fulfil Orders

To bring you quality sleep products at fair prices, we work with trusted fulfilment partners. Some items ship from overseas partners, so please allow the full delivery window shown below. You'll receive tracking as soon as your order ships.

Australian Shipping

Shipping Options

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7-14 business days	A$9.95

Free Shipping

Enjoy FREE standard shipping on orders over A$69 within Australia!

Remote & Regional Areas

We ship to all Australian states and territories, including regional and remote areas. Please note:

• Remote area deliveries may take an additional 3-7 business days
• PO Box deliveries are available via Australia Post

Customs, Duties, and Taxes

Australian customers: GST is included in the displayed price. No additional customs charges apply for domestic orders.

Shipping Beyond Australia

We're focused on Australia for now. International shipping — including New Zealand — is coming as we expand, and we'll update this page when it's available.

Important Shipping Disclaimers

Delivery Times Are Estimates

All delivery times shown are estimates only and are not guaranteed. Actual delivery times may vary based on your location, product availability, carrier performance, weather conditions, customs processing, peak shipping seasons, and other factors outside our control.

Carrier Delays and Issues

Once your order is handed over to the shipping carrier, delivery is subject to the carrier's processes and timelines. We are not responsible for delays caused by the shipping carrier, packages lost or damaged by the carrier, incorrect delivery by the carrier, or carrier service disruptions.

If you experience issues with a carrier, please contact them directly with your tracking number. We're happy to help where we can, but carrier operations are outside our control.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. Please double-check your address before completing your order. We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by customers.

Order Tracking

Every order includes tracking:

1. Check your email for the shipping confirmation (check your spam/junk folder too)
2. Click the tracking link in the email
3. Or log into your account on our website to view order status

Tracking information may take 2-5 days to show updates. International tracking may have limited updates once the package leaves the origin country. If tracking hasn't updated in 10+ days, please contact us.

Delivery Issues

Package Shows Delivered But Not Received

If tracking shows your package was delivered but you can't find it: check with household members and neighbours, look around your property, wait 2-3 days, and contact the shipping carrier directly. If still not found, email us at contact@sleepsters.com.

Damaged Packages

If your package arrives damaged, take photos and contact us at contact@sleepsters.com within 7 days of delivery with your order number and photos.

Order Changes

Need to change your shipping address or cancel? Contact us at contact@sleepsters.com as quickly as possible. After shipment, changes cannot be made.