Refund policy
Refund and Returns Policy
Last updated: 9 September 2026
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Nothing in this policy limits, excludes or modifies those rights. The 30-day change-of-mind
window described below is offered in addition to them, not instead of them.
30-DAY CHANGE-OF-MIND RETURNS
If you change your mind, you can request a full refund within 30 days of receiving your
order, provided the item is unopened and unused, with its seal and packaging intact.
Because our ear plugs, ear tips and mouth products are worn in or on the body, we cannot
accept change-of-mind returns once the seal has been broken or the product has been worn.
This does not affect your rights if the product is faulty or not as described (see below).
You do not need to post the item back to us. To request a change-of-mind refund, email
contact@sleepsters.com with:
- your order number, and
- a photo showing the item with its seal and packaging intact.
We will confirm your refund by email, usually within 2 business days. We may occasionally
ask you to return an item before we refund it; if we do, we will tell you in advance and
cover the cost of return postage.
Change-of-mind refunds cover the price you paid for the item. Any shipping you paid on the
original order is also refunded if you return the entire order.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, faulty, incorrect, or is not as described, you are covered by
the Australian Consumer Law guarantees set out above, whether or not the item has been
opened, and whether or not 30 days have passed.
Email contact@sleepsters.com with your order number and a photo or short description of the
problem. We will arrange a replacement or a refund, including any shipping you paid. You
will not be asked to pay return postage for a faulty, damaged or incorrect item.
Where the failure is major, you may choose between a refund and a replacement. Where the
failure is minor, we may offer to replace the item first.
ORDERS THAT HAVE NOT ARRIVED
Delivery normally takes 7 to 14 business days. If your order has not arrived within 21
business days, contact us at contact@sleepsters.com and we will either resend it or refund
it in full, at your choice.
CANCELLING AN ORDER BEFORE DISPATCH
Email us as soon as possible at contact@sleepsters.com. If your order has not yet been
dispatched, we will cancel it and refund you in full.
HOW REFUNDS ARE PAID
Refunds go back to the original payment method. Once we process a refund, it usually appears
within 5 to 10 business days, depending on your bank or card issuer. We do not charge
restocking or handling fees.
HOW TO CONTACT US
Email: contact@sleepsters.com
We reply to all refund and return enquiries within 2 business days.